Cancellation & Refund Policy
How cancellation, rescheduling and refunds are handled.
Requesting cancellation
Contact us with your name, project reference and request. We confirm completed work, approved expenses and any refund due in writing. Read this policy with the approved quotation and Service Terms.
Before work starts
Payments are refunded if you cancel before work begins and before approved third-party costs are incurred. Any proposed booking or cancellation charge must be disclosed and accepted before payment and comply with applicable law. We do not impose undisclosed charges.
After work starts
For change-of-mind cancellation, we calculate work actually completed and approved non-recoverable expenses, then refund the unearned balance with a breakdown. The whole advance is not automatically forfeited.
Completed work and service problems
A change of preference after agreed work is supplied does not automatically create a refund entitlement. If work is defective, materially different from agreed scope or late against an agreed schedule, contact us promptly. We assess correction, re-performance, price reduction or refund as appropriate without restricting statutory rights. A blanket no-refunds rule does not apply.
If we cannot fulfil a booking
We inform you promptly. You may accept a revised arrangement or cancel the unfulfilled portion and receive the applicable refund. Cancellation charges must be fair and lawful.
Events and monthly work
Changes to event date, place, team or hours depend on availability. Revised costs are disclosed before confirmation. Previously approved non-recoverable supplier or travel costs may be deducted where legally permissible. Monthly periods, package validity, unused capacity, renewal and cancellation terms are stated before payment. Unused capacity is not automatically forfeited when non-delivery is our responsibility.
Refund processing and complaints
Approved refunds are initiated within seven business days, or sooner where required by law, normally to the original payment method. Banks may take longer to credit funds. Duplicate payments are checked and excess amounts refunded. We acknowledge complaints within 48 hours and aim to resolve them within one month, or sooner where applicable law requires.
Questions or requests?
Contact Editing Factory on WhatsApp at +91 77997 77297.
6-3-451, Dwarakapuri Colony, Punjagutta - 500082Additional email and grievance contact details will be added when supplied.
